We strive to ensure all orders dispatched from our warehouse are in perfect condition. If for some reason there is a problem with your order, please inform us as soon as possible at firstname.lastname@example.org . Please include your invoice number and the problem with your item. We will work with you closely to ensure we rectify the issue as soon as possible.
If there is a major problem with the product, customers may choose a refund, exchange (where available), or keep it and we will compensate you for any drop in value.
The refund amount will be the total amount paid less all freight costs ( to and from the customer's delivery address) or fitting cost incurred.
- Return item must be in its original packaging and returned items to MCC4x4 Accessories in it's original condition
- It is the responsibility of the customer if an item is damaged from shipping due to poor packaging.
- if return is interstate where courier is not possible, it is customer responsibility to palletize the product where forklift is accessibly.
- Proof of Purchase included
We do not accept the return or refund of a product if you:
- Changed your mind and no longer want the product otherwise there will be 20% charge of the purchase price for restock, transaction and administration fees.
- Order the wrong product
- Specially Ordered/ or Product has to be back ordered
- Found the product cheaper elsewhere
- Found a better product elsewhere
- You're aware of the relevant fault before buying the product ( such as if the fault was indicated/informed before purchased)
- Damaged the product by misusing it - ( such as if you drove your car in the water)
- Used the product for a long time and the problem is as a result of usual wear and tear